Which of the following are activities involved with Operations?

• A. Goods or services; Production Process; Quality Management
• B. Finance; Accounting; Legal
• C. Advertising; Sales; Customer Service
• D. Logistics; IT; HR

Answer: (A)

Operations focuses on turning inputs into outputs through the production process and by managing quality. The best fit here includes goods or services being produced, the steps of the production process, and quality management. These elements lie at the heart of day-to-day operations: deciding how to transform inputs into a finished product or service, arranging the activities in the right sequence, and ensuring the output meets required standards.

Other functions in a business sit outside this core transformation work. Finance, accounting, and legal handle the money and compliance side; advertising and sales belong to marketing and revenue generation; and logistics, IT, and HR are supporting functions that enable operations but aren’t themselves the central production and quality activities.